You will be entitled to cancel the order placed to us; only if your product is not yet shipped by us. Once the product is shipped, we shall not accept cancellation requests.
In order to cancel the Order, you will follow the following process:
Under some rare situations, we can also raise an order cancellation request. These situations could be –
Conditions to initiate returns:
Open Box & Pre-Owned Products(refurbished/renewed) shall be returned to us within thirteen (13) working days from date on which you have received the product and will be accepted only in case of following:
In the event, you receive a damaged / defective product or a product that does not comply with the specifications as per your original order, you are required to get in touch with the customer service team.
Other Cases for Return/ Replacement of the Product
Under what conditions returns/ replacement request will not be accepted?
Returns/ Replacement requests will not be accepted under following cases –
Upon receiving your complaint, we or our service partner shall verify the authenticity and the nature of the complaint and if we are convinced that the complaint is genuine, we shallprocess your complaint and request for a replacement. However, in the event of frivolous and baseless complaints regarding the quality and content of the products, we reserve our right to take necessary legal actions against you and you will be solely liable for all costs incurred by us in this regard.
In order to be eligible for a replacement, you must return the product with the original box and all accessories in the exact same condition as it was sold to you. If a product being returned is not in accordance with the above guidelines, then you shall not be entitled to any replacement from us. In case you ordered a wrong item, or the product has been used by you, then you shall not be entitled to any return/refund.
Before accepting a shipment of any product, kindly ensure that the product’s packaging is not in a damaged condition. After acceptance of the same or after the item/product is considered as delivered, then we will not be liable for any replacement of the product or cancellation of order or any other action of like manner.
To exchange the products, kindly email us the reason along with your order no. and phone no. with the subject line:
Tech Covered | Exchange requests of product
The format for the Email should be:
Please send the faulty goods to the following address: Door number 312, 3rd Floor, of Tejas Arcade, 527/B, 1st main road, Ward no. 9, Dr. Rajkumar Road, Rajajinagar, Bangalore, Karnataka – 560010
Tech Covered (TC) will process your refund to the original form of payment or in the bank account of which details are provided by you to TC. The TC is free to decide the mode of payment of such Refund which includes RTGS payment system.
Refund will be processed within 15 working days from the date of Notification.
You are responsible for and must prepay all return shipping charges and you shall assume all risk of loss or damage to product while in transit to Tech Covered except defect is attributable on our part and DOA (Dead on Arrival) cases.
If you have received damaged, defective, or incorrectly shipped merchandise, please notify Customer Care on support@tech-covered.com within 10 working days. Refund may be refused if the product received by us is not as per your claim or Order ID is missing on the package.
The refund or cancellation may be denied if:
